The Nordstrom Way to Customer Service Excellence: A...

Main
Business & Economics - Industries
The Nordstrom Way to Customer Service...

The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

Name: The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
ISBN: 9780471724209

Robert Spector

0 / 0

0 comments

この本はいかがでしたか？

ファイルの質はいかがですか？

質を評価するには、本をダウンロードしてください。

ダウンロードしたファイルの質はいかがでしたか？

we purchased this book for everyone in our office - in hopes that each person would gain one tidbit of information to better serve our customers. it sparked a great conversation and opened up several areas that we could improve on. it helped our staff feel like a part of the decision making process because it wasn't us...the owners.... telling them that there was a need for improvement. plus - i keep hearing the staff discuss the book - so i think it was a great activity for everyone to read.

カテゴリー:

Business & Economics - Industries

年:

2005

版:

出版社:

Wiley

言語:

english

ページ:

289

ISBN 10: